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Frequently Asked Questions


Below you’ll find answers to the questions we get asked the most about our products and services.

What is your return policy?

All millwork and parts must be inspected prior to installation. While we strive for excellence in shipping, occasionally errors may occur. In the event of a discrepancy in quality, quantity, or profile, notice must be given to WESTCOAST MOULDING & MILLWORK LIMITED (WMM) as soon as possible and no later than 5 days after the arrival of the product. This includes material shipped to or worked by third parties including installers, painters, and pre-finishers. It also includes material sent to another location (i.e.: painter) prior to installation. A WMM representative will inspect the product in accordance with industry standards. Unacceptable products will be reworked or replaced. WMM will not be responsible for the product after it is installed and therefore be relieved of any liability for said product.

Read the complete Return Policy and Product Limited Warranty

What is your product warranty?

LIMITED WARRANTY: A manufacturer’s warranty applies to most products sold. This warranty may vary from product to product. In no event shall Westcoast Moulding & Millwork Limited (Westcoast) be liable for any special, incidental, exemplary, or consequential damages, or commercial loss of any kind (including loss of income or profits). Westcoast’s entire liability for breach of warranty is limited to the replacement of defective products, or to an amount not to exceed the price of defective products. This agreement excludes all implied warranties including, but not limited to, the warranties of merchantability and fitness for a particular use.

Read the complete Product Limited Warranty

Do you deliver your products? If so, when can I expect my delivery?

With our in-house fleet and professional drivers, we can deliver your in-stock order in a timely manner. If you live in a different province or would like your product to be delivered at the desired date, we are happy to make special delivery arrangements.

If I Request a Quote, will I be charged or will product be shipped?

The Request a Quote Form is for quoting purposes only. No product will be shipped or charged to the customer until a final order is made and the proper authorization is given or approved credit is secured.

What size baseboard should I use?

A standard 8-foot wall would have a baseboard of 3″ to 5″ tall, while a 10-foot ceiling can justify a baseboard of 5″ to 7″. Ultimately, it comes down to personal preference.

Should door casing be wider than the baseboard?

Casing is the decorative trim or moulding, that is installed around your interior doors and windows. When pairing door Casing with Baseboards, there are two general rules to follow. One, the Casing must always be thicker than the Baseboard. And two, the Baseboard must always be wider than the Casing.

What is the decorative moulding above a window called?

Architrave. An architrave is a form of trim used to accent the top of a doorway, window or opening. It may also be referred to as a header or pediment. High above windows and doors, architraves work to add grandeur to any space—reducing mitre lines and elevating your look.

What is the difference between trim and moulding?

Moulding is a type of trim. Trim is a general term describing the material used around doors, windows, between different floor types, walls, and ceilings. Moulding can be a more grand, decorative version of trim.

What is the difference between millwork and moulding?

Moulding is a broad classification of millwork (any type of woodwork, typically decorative, that is produced in a mill) found in a home or commercial space that adds non-structural details.

Eco-Friendly Solutions

Westcoast Moulding is proud to lead the way with low emission, green-building-compliant solutions to MDF mouldings and boards.

Eco-Friendly sourced mouldings and boards provide a low-emission MDF solution by utilizing leading-edge resin technology that contains no formaldehyde. Made of recycled wood fibre, these products qualify for LEED credits as a “Low Emitting Material” under the indoor air quality provision EQ 4.4, and for “Recycled Content” under MR 4.1 and 4.2. Eco-Wise Hemlock products are 100% natural and contain no chemical additives, ensuring a healthy home environment. For LEED projects, Hemlock is available with FSC Certification by request.

High-Quality Finishing Options

Our products and services will give your project the unique finishing details needed to set it apart—for everything from multi-family building projects to the finest designed detached homes. With the largest selection of in-stock Moulding Profiles & Architectural Products In Western Canada, our knowledgeable and experienced Product Experts can provide assistance and advice on the right finishing option for your project.

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